Solution Architect - Continuous delivery (100% remote)

Permanent employee, Full-time · Remote

The Basics
As we grow our customer base step by step but still want to provide the same service quality we re-structured our Solution Engineering department and are now looking for an Solution Architect - Continuous delivery (m/f/d) to join us.

Our Solution Architects are subject-matter experts that focus on the technical details. If a customer needs a solution for a specific problem, whether it be AWS or Kong-related, for example, our Solution Architect is perfectly positioned to provide a holistic solution together with our team.

You want to learn more? Check what Oliver (CCO) thinks about the role of a Solution Architect.
Your Job

  • You will join customer meetings with account engineers when additional knowledge on a certain topic is needed

  • You will create feature requests for your area of expertise and take responsibility for the design and implementation of the solution

  • You contribute to upstream projects to make them work for our customers (example: adjusting Flux configuration to suit their CD structure)

  • You support customers by doing training sessions, resolving questions and writing documentation for your area of expertise 

  • You prepare and give workshops for our customers and participate in events around the topic of continuous delivery (GitOps, CI,...)

  • You are the expert on release engineering, therefore you are always up to date on the newest developments, you test new tools and practice the latest standards. 

  • You have min 3+ years of experience in a technical support engineer role or a related position.

  • You have a good understanding of Kubernetes and the surrounding ecosystem, especially tools like Helm and Kustomize.

  • You have experience with CI/CD systems like Argo, Flux or Tekton, and know how to  embrace the GitOps paradigm

  • You are familiar with monitoring tools, such as Prometheus and Grafana

  • You can read and write Golang (no need to be an expert) - Experience with Python is appreciated

  • You know how to handle push and pulls from different sides

  • You will be part of our SIG’s, Working Groups, and cross-functional teams helping to drive the attention to customers’ needs - Huh? What are SIGs and WG? Check here [link to blog article]

  • You are able to align roadmap and customer needs in both directions (with the help of our product owners)

  • You are able to translate technical problems and facts into understandable chunks and pieces for our customers and internal teams.

  • Does that sound like a ticket solver? Hell no! We need someone who solves issues before they even come in as a ticket (remember the horse whisperer).

  • We are very active in the Cloud Native / Kubernetes space. If you are as well - be that by writing content, giving talks, or even active contribution - it will be a perfect addition. Contributing upstream to open source projects that we run is highly appreciated and part of daily business

  • We (and our customers) are currently mostly distributed around Europe (around UTC), thus, your main timezone should be somewhere between -2UTC to +2UTC to ensure better communication.

About us

Every new team member changes the team. We love to learn from each other and we are looking for people who know things we don’t. 

  • Becoming part of Giant Swarm means that, by extension, you also become part of the Cloud Native community. We actively contribute to upstream projects and our quarterly hackathons will give you space to work on out-of-the-box projects. Occasionally, when we, as a team, want to fully focus on one project, we scratch all meetings and routines for a certain time to better focus during our hive-sprints.

  • Continuous learning is important to us - we foster this through bi-yearly personal development talks, a budget for training/certifications/coaching as well as regular feedback talks and workshops. Our teams are cross- functional and collaboration is key. 

  • Nothing crazy, but useful Basics: We don't count holidays but set a minimum number; You choose your own hard- and software; As a company that has almost, if not more, kids than employees, family-friendliness is crucial to us and paid parental leave is a no-brainer; We pay monthly perks that cover your costs for working remotely; We meet twice a year as an entire company and (if possible) see conferences as an important place to catch up with team members; We aim to be fully transparent (finance, salaries) unless it hurts people and trust you, based on this to make the best decisions

We failed in exactly describing our way to approach important company elements that can be described with ‘buzzwords’ such as agile mindset, cross-functional teams, self-organization, value of the individual or trust & teamwork. However, we truly care about them, we live them and we constantly iterate on them. Some snippets about how we do this are posted in our blog but by far not all of them. 

Important note: We are not hiring job descriptions. We hire humans. :) We welcome applications from everybody, regardless ethnic or national origin, religion, gender identity, sexual orientation or age.

We are looking forward to hearing from you!
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